Magento Snubbing

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The last few weeks I have been battling with Magento, the latest e commerce platform.  As promised I would write again about this growing software.  As I continue to rack up the  hours  learning and setting up our new store for the art project I been finding an increase in frustration in how Varien has gone about making this software accessible and free .

In the last year Varien made it clear that they would aid in troubleshooting  “at the time” open source software.  Nearly after a year of eager programmers, designers, and e commerce folks, playing with the software, Varien all of a sudden halts any help on their forums leaving many frustrated users.  In the eyes of many, Varien got a good year of free beta testing.  I am not totally new with Magento and have spent my share of hours clicking through pages on the forums and have found  dead end posts, questions, and unsolved issues.

Since its 1.3 release of March 2009, Varien had been fairly quiet on the support side of things.  They claim they want to make support more accessible in 2009, after listening to CEO Roy in Feb 2009.  Well I think I have it figured out,  I need to save 10 thousand dollars a year so I can buy the Magento Enterprise Edition…

None the less I have some  knowledge to share and will share it with the community.  I still believe this is the strongest open source e commerce software out there.  I’m just bitchin…